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1. What is KYC?

Know Your Customer (KYC) is the strict requirement to ensure that gaming operators know their customers. The information provided by customers must be accurate and valid as security checks are conducted regularly.

2. Why am I being asked to undergo KYC verification process?

You will be required to undergo our KYC verification process as a result of:

  • You updating certain personal information on your FB88 Profile;
  • Lack of certain information relating to you, your FB88 account or your transaction(s) with FB88;
  • Discrepancy or inconsistency of information relating to you, your FB88 account or your transaction(s) with FB88;
  • Promotional claims;
  • Certain activity levels or thresholds being triggered; or
  • Our routine or random checks.
  • On the first occasion a player requests a withdrawal of funds which exceeds VND 30,000
  • When a withdrawal of funds taken together with all other payments made to a player within the 30 days immediately preceding the date on which the payment is to be made, if the aggregate amount exceeds VND 30,000

Notwithstanding the above, FB88 reserves the right to perform KYC verifications on any of our members as and when we deem necessary or appropriate.

3. How will I know if I am required to undergo your KYC verification process?

You will receive a notification from our KYC department requiring you to submit documents for KYC verification via email to your registered FB88 email address as well as via your FB88 account Messaging Inbox.

You should provide all the required documents at your earliest convenience upon receipt of such notification to avoid any delays in processing your transactions and/or reduce/prevent interruptions to the continuing use of your FB88 account.

4. What documents do I need to provide for KYC verification?

Local Bank:

The bank account must be in your name. Using of 3rd party account is not allowed.

Bank Account Statement must show your name, account number used to transact with FB88 and statement date which is less than 3 months old.

For online or internet banking, please provide a screenshot of the online bank account details showing your name, account number used to transact with FB88 together with transactions details including the URL address bar.

5. What if I do not have the required documents?

If you do not have any of the required documents, other official documents or evidence issued by authorized authorities may be accepted. These will be reviewed on a case-by-case basis.

6. Can I give you a photocopy document?

You can submit a photocopy document but we encourage you to provide us with scanned colored copy instead, due to image quality reasons. If a photocopied document is of a poor quality, we may require you to provide us with a certified true copy of your document with a stamp clearly reflected on it.

7. How should I send the required documents to FB88?

You may submit your documents by email using your registered FB88 email address to [email protected]

8. How will I know if the documents I have submitted are sufficient for KYC verification purposes?

We will try our best to review your submitted documents and provide you with an update within 12 hours upon receipt of your documents. You will receive a notification from our KYC team via email as well as via your FB88 Messaging Notification once logged into your account.

Please bear with us when processing takes longer due to high volume of KYC document submissions and enquiries. Please be assured your concerns are our priority and we will respond as soon as we can.

9. How long is the given timeframe to complete KYC verification?

You need to provide valid and complete documents within 72 hours from the time we have sent the initial KYC request notification. Under certain circumstances, however, longer processing time may be required.

In any event, we will endeavor to complete the verification process within the shortest possible time frame.

10. Are my documents safe with you?

We take Data Protection very seriously. We are committed to maintaining the confidentiality of the personal information collected by us to allow you to enjoy playing online at FB88.

We will use technical and organizational measures to safeguard your personal data, such as the following:

  • access to your account is controlled by password and username which are unique to you,
  • storing your personal data on secure servers.

Please read the Privacy Policy carefully as it contains certain information about how we will use your personal data.